FREQUENTLY ASKED QUESTIONS (FAQ)

Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at info@groceryonline.eu

REGISTRATION

HOW DO I REGISTER?

You can register by clicking on the “Register” button during the order placement. Please provide the information in the form related to billing, shipping address and contact details like Email, Phone number etc. and submit the registration information.

ARE THERE ANY CHARGES FOR REGISTRATION

Registration on www.groceryonline.eu is absolutely free.

DO I HAVE TO NECESSARILY REGISTER TO SHOP ON www.groceryonline.eu ?

No, you can surf and add products to the cart without registration; but you will be able to checkout and place orders only when you give your E-mail Id. Registered members have to be logged in at the time of checking out the cart; they will be prompted to do so if they are not logged in. We recommend you to register with us.

CAN I HAVE MULTIPLE REGISTRATIONS?

Each email address can only be associated with one www.groceryonline.eu account.

ACCOUNT RELATED INFORMATION

WHAT IS ‘MY ACCOUNT’?

‘My Account’ is the section you reach after you login at www.groceryonline.eu. ‘My Account’ allows you to track your active orders, as well as see your order history and update your contact details.

HOW DO I RESET MY PASSWORD?

You need to enter your email address on the Login page and click on forgot password. You will get an option to reset your password. In case of any further issues please contact our customer support team.

WHAT IS MY WISH LIST?

My WISH LIST is a comprehensive list of all the items that you would like to order on a regular basis or in a periodic cycle from www.groceryonline.eu. This saved list enables you to shop quickly and easily in future.

PAYMENT

WHAT ARE THE MODES OF PAYMENT?

You can pay for your order on www.groceryonline.eu using the popular payment gateway  i.e. through credit card or iDEAL payment.

ARE THERE ANY OTHER CHARGES OR TAXES IN ADDITION TO THE PRICE SHOWN? IS VAT ADDED TO THE INVOICE?

The VAT is included in the online price of listed products. There are no additional taxes added by www.groceryonline.eu to your order. The prices you see on our product pages are the prices you pay.

IS IT SAFE TO USE MY CREDIT/ DEBIT CARD ON www.groceryonline.eu ?

Right now we do provide option to pay by Credit/Debit Card, it would be safe to use your Credit /Debit cards on www.groceryonline.eu. We use reputed payment gateways to process all payments. This assures extra security for customers, thus making online shopping safe and secure.

IF I PAY BY CREDIT CARD HOW DO I GET THE AMOUNT BACK FOR ITEMS NOT DELIVERED?

If the ordered items are not delivered due to any reason by the concerned vendor and you have already paid for them online; the balance amount will be refunded to your bank account. In the above case, please contact our customer support team within two weeks’ time; and we will refund your bill back on to your card within 15 working days.

WHERE DO I ENTER THE COUPON CODE?

Once you are done selecting your products and proceed for check out; on Step 3 – Order Summary, there is a box where you can enter your coupon (voucher) code and press apply button to avail the offer and the respective effect will be generated.

DELIVERY RELATED

HOW DO I CHANGE THE DELIVERY INFO (ADDRESS TO WHICH I WANT PRODUCTS DELIVERED)?

You need to login to your account. Then press “EDIT ACCOUNT” on the page footer.. There, you can change the delivery info as desired. Alternatively, you can choose separate billing and shipping address at the time of payment; once you check out from our shopping cart.

WILL SOMEONE INFORM ME IF MY ORDER DELIVERY GETS DELAYED?

Due to any unavoidable reason if your order gets delayed, the vendor will inform you regarding the same. This will be done via e-mail or telephone. Alternately, you can also call us to check on your order.

ORDER RELATED INFORMATION

WHAT ARE THE MODES OF PLACING THE ORDER?

You can go online at www.groceryonline.eu, select and place items in your cart and complete payment formalities, the order will reach the vendor.

In case of any doubt, please clarify with us on call /email, our contact details for each vendor will always be available on www.groceryonline.eu.

CAN I ADD PRODUCTS TO THE EXISTING ORDER I PLACED?

If you wish to add any item to your order, you need to place a new order.

HOW DO I CHECK THE CURRENT STATUS OF MY ORDER?

In case any detailed information is required; you can call and check the status of your order by contacting us. Again, contact details will always be available on www.groceryonline.eu.

WHEN AND HOW CAN I CANCEL AN ORDER?

You need to refer our policies for cancellation /Return & Refund process/policy for more details.

The complaint should reach us in 2 hours in case of perishable items and 2 days for non-perishable purchases. Please contact us for any such complaint; as this will help you to get your return/refund process completed faster and with less confusion. In such a case where the complaint is found to be of genuine nature we will refund any payments already made by you for the order within 15 days of your cancellation in your bank account. The refund of paid amount will get credited directly to your debit / credit card from which payment was made. This will be after deduction of delivery charges and bank transaction fees, which are non-refundable.

CANCELLATION BY SITE

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

CUSTOMER RELATED

HOW CAN I GIVE FEEDBACK ON THE QUALITY OF CUSTOMER SERVICE?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with www.groceryonline.eu. Do write to us at info@groceryonline.eu for any positive or negative feedback.

OTHERS

HOW & WHERE I CAN GIVE MY FEEDBACK?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at info@groceryonline.eu.

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